The problem
Customers are uneasy about AI, and unclear disclosure can erode trust.
The opportunity: AI disclosure and customer trust framework
Who it helps
- Customer-facing firms using chatbots or personalisation
What the research says
KPMG / University of Melbourne
Trust, attitudes and use of artificial intelligence: A global study (2025)
This opportunity follows directly from the theme of the report.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
Clear disclosures, opt-outs and human contact options for AI-driven services.
How it is implemented
- 01Audit AI touchpoints
- 02Draft disclosures
- 03Add human-contact option
- 04Update privacy notice
- 05Monitor complaints
What it needs
- Legal sense-check
- Content changes
- Support process
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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