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No. 001Bespoke

The problem

Small teams miss calls, DMs and web enquiries out of hours, losing leads and frustrating customers.

The opportunity: AI front desk for missed enquiries

01

Who it helps

  • Cafes
  • Restaurants
  • Salons
  • Clinics
  • Trades
  • Estate agents
02

What the research says

McKinsey & Company

The next frontier of customer engagement: AI-enabled customer service (2023)

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03

The solution

An AI agent that answers FAQs and books or captures leads across WhatsApp, web chat and email, handing off to staff when needed.

How it is implemented

  1. 01Map the top 20 enquiry types
  2. 02Connect channels
  3. 03Configure the agent with business knowledge and handoff rules
  4. 04Pilot for 2 weeks
  5. 05Review transcripts weekly

What it needs

  • LLM API
  • WhatsApp Business or web-chat integration
  • Knowledge base
  • Handoff workflow
  • Owner sign-off on tone
  • Privacy notice

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Source details are being verified; please check the original publication.

All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.

Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.

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