The problem
Frontline staff get less support and training on AI than managers, so benefits are uneven.
The opportunity: Frontline AI champions programme
Who it helps
- Retail
- Hospitality
- Healthcare
- Logistics
- Any multi-team firm
What the research says
Boston Consulting Group (BCG)
AI at Work 2026 (fourth annual global survey; press release) (2026)
This opportunity follows directly from the theme of the report.
Open the report(opens in a new tab)The solution
A network of trained champions with time allocated to coach colleagues and share wins.
How it is implemented
- 01Select champions
- 02Train them
- 03Set weekly office hours
- 04Share use cases
- 05Measure usage and satisfaction
What it needs
- Champion time allowance
- Training material
- Communication channel
- Leadership sponsor
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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