The problem
Knowledge sits in people's heads, so quality varies and training is slow.
The opportunity: SOP library and process documentation
Who it helps
- Franchises
- Multi-site operators
- Clinics
- Workshops
- Restaurants
What the research says
McKinsey & Company
The state of organizations 2023: Ten shifts transforming organizations (2023)
This is our own extension of the report's theme. The report does not make this recommendation itself.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
A searchable library of simple procedures, checklists and videos.
How it is implemented
- 01Prioritise 10 processes
- 02Record and document
- 03Review with staff
- 04Publish
- 05Update quarterly
What it needs
- Documentation tool
- Screen or phone recording
- Process owners
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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