The problem
Appointment businesses miss phone calls while staff are with customers.
The opportunity: Voice AI receptionist
Who it helps
- Clinics
- Dentists
- Salons
- Garages
- Vets
- Trades
What the research says
McKinsey & Company
The next frontier of customer engagement: AI-enabled customer service (2023)
This is our own extension of the report's theme. The report does not make this recommendation itself.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
A voice agent that answers calls, books appointments and sends confirmations by text.
How it is implemented
- 01Record call types
- 02Script flows
- 03Connect booking system
- 04Test with staff
- 05Go live with fallback to voicemail or staff
What it needs
- Voice AI platform
- Booking system API
- Phone number routing
- Call-recording consent
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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