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No. 085Bespoke

The problem

Critical know-how disappears when experienced staff leave or retire.

The opportunity: Knowledge capture before key staff leave

01

Who it helps

  • Family firms
  • Engineering
  • Trades
  • Long-established SMEs
02

What the research says

McKinsey & Company

The state of organizations 2023: Ten shifts transforming organizations (2023)

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03

The solution

Structured interviews and recorded procedures turned into searchable guides.

How it is implemented

  1. 01Identify critical roles
  2. 02Schedule capture sessions
  3. 03Transcribe and structure
  4. 04Store
  5. 05Review with successors

What it needs

  • Interviewer
  • Recording tool
  • Knowledge base
  • Successor time

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All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.

Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.

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