The problem
Customers dislike queues and uncertainty, which reduces repeat visits.
The opportunity: Pre-order and pickup convenience services
Who it helps
- Cafes
- Bakeries
- Pharmacies
- Convenience stores
What the research says
McKinsey & Company
Ordering in: The rapid evolution of food delivery (2021)
This is our own extension of the report's theme. The report does not make this recommendation itself.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
Mobile pre-order with pickup times, notifications and loyalty integration.
How it is implemented
- 01Choose app or web-order tool
- 02Configure menu and times
- 03Train staff
- 04Promote at the till
- 05Track share of orders
What it needs
- Ordering tool
- POS integration
- Signage
- Staff training
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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