The problem
Enquiries arrive in many channels and get lost or answered inconsistently.
The opportunity: Unified inbox for web, WhatsApp, email and social enquiries
Who it helps
- Salons
- Clinics
- Tradespeople
- Retailers
- Agencies
What the research says
Capgemini Research Institute
Conversational commerce: Why consumers are embracing voice assistants in their lives (2018)
This is our own extension of the report's theme. The report does not make this recommendation itself.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
One shared inbox with routing, templates and response-time tracking.
How it is implemented
- 01List channels
- 02Choose inbox tool
- 03Connect channels
- 04Create templates
- 05Train staff
- 06Track response time
What it needs
- Shared-inbox platform
- Channel accounts
- Templates
- Staff training
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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