The problem
Businesses rarely ask for feedback systematically, so problems repeat.
The opportunity: Automated customer feedback loop (NPS and CSAT)
Who it helps
- Hospitality
- Retail
- Clinics
- Service firms
What the research says
KPMG
Customer Experience Excellence report (UK) (2024)
This opportunity follows directly from the theme of the report.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
Automatic post-visit or post-purchase surveys with alerts for low scores and monthly trend reports.
How it is implemented
- 01Choose 2-3 questions
- 02Trigger surveys after purchase
- 03Route detractors to the owner
- 04Review trends monthly
What it needs
- Survey tool
- Trigger integration
- Alert workflow
- Monthly review habit
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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