The problem
Customer care ends at the sale, so repeat purchases are left to chance.
The opportunity: Post-purchase experience and retention flows
Who it helps
- E-commerce
- Subscriptions
- Trades
- Training providers
What the research says
KPMG
Customer Experience Excellence report (UK) (2024)
This opportunity follows directly from the theme of the report.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
Onboarding messages, usage tips, review requests and re-order reminders.
How it is implemented
- 01Map post-sale touchpoints
- 02Write messages
- 03Automate
- 04Measure repeat rate and reviews
What it needs
- Email or SMS platform
- Order data
- Content
- Review platform
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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