The problem
Complaints are handled ad hoc, and unresolved issues drive customers away.
The opportunity: Complaint handling and service recovery playbook
Who it helps
- Hotels
- Restaurants
- Retailers
- Clinics
- Trades
What the research says
KPMG
Customer Experience Excellence report (UK) (2024)
This opportunity follows directly from the theme of the report.
Search for the report(opens in a new tab)We have not yet verified a direct link to this report, so this opens a web search for its title.
The solution
A simple playbook with response times, empowerment limits and tracking.
How it is implemented
- 01Document common issues
- 02Set remedies and limits
- 03Train staff
- 04Track and review cases monthly
What it needs
- Playbook
- Case log
- Training session
- Owner sign-off on remedy budget
Want this implemented in your business?
No self-serve tool yet. We can scope and build it for your business on request.
Source details are being verified; please check the original publication.
All summaries are written by Trovecrest in our own words. Nothing is copied from the reports, and no figures are reproduced.
Trovecrest is independent and not affiliated with or endorsed by the firms whose research is referenced.
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